Frequently Asked Questions (FAQs)


Q. What User Name and Password do I use to login to Highlander Pipeline?
A. Your UCID and UCID password are used to login to Highlander Pipeline.
   
Q. How do I change my UCID password?
A. You can change your UCID password here.
   
Q. My password isn't working, what do I do?
A. If you forget your password or it is not working, you must have your password reset by doing one of the following:
  • Go to Room 48 in the Student Mall and fill out a password repair form. You must bring your NJIT ID Card with you. Room 48 is open M-F 8:30am-9:00pm. After regular hours, you can fill out the form in the PC Lab with the lab assistant.
  • Send a fax to Academic Computing (973) 596-2905 requesting the reset. The fax must include the following information:
    • Copies of 2 forms of photo ID including your NJIT ID Card.
    • Your UCID.
    • Your Social Security Number.
    • A daytime phone number.
    • The name of the system you need your password reset on. **Faculty and staff only. Students will have their password reset on all accounts**

    • Once all of the information is verified, your password will be reset to your Social Security Number without the dashes within 24 business hours.
   
Q. Can I login to Highlander Pipeline using my SSN and PIN?
A. No. You must use your UCID and UCID Password. If you are not sure if you have a UCID please click here and search for your last name. Click on your entry in the "Name" column. Your UCID will appear in the field "UCID:"
   
Q. Is my connection to Highlander Pipeline secure?
A. Yes. Highlander Pipeline uses SSL (Secure Socket Layer) with support up to high encryption (128-bit RC4) using an RSA 1024-bit public key.  Any time Highlander Pipeline asks you to submit personal or academic information it will be sent via SSL if your browser supports it.  You may verify Highlander Pipeline's SSL certificate by clicking the following logo:

   
Q. If My Highlander Pipeline is in secure mode, why the padlock icon is not showing?
A. Internet Explorer and Netscape browsers indicate whether SSL is enabled by displaying a padlock icon in the bottom of the browser window. (In Internet Explorer this padlock is on the right whereas in Netscape this padlock is on the left). Although this padlock is a pretty good indication of whether SSL is enabled, its not a foolproof indication since SSL can sometimes be operating on the Highlander Pipeline site even when the padlocks do not appear. The reason why the padlock doesn't appear is because the Highlander Pipeline secure pages are framed inside frames that are not secure. Since the padlock only indicates the security of the outside frames, the padlock does not appear. Highladner Pipeline frames SSL pages inside non SSL frames in order to prevent the browser from popping up dialogue boxes that alert the user that SSL is enabled. These pop up dialogue boxes are a distraction for the majority of Highlander Pipeline users.

   
Q. How can I check to see whether My Highlander Pipeline pages are secure?
A. One area on the Highlander Pipeline site where padlocks do not appear even though SSL is in operation is on the login page. To confirm that SSL is in fact in operation, use one of the following procedures depending on what browser you are using: Internet Explorer: Place the cursor in the Secured Access Login area of the site and right click your mouse. A menu appears. In the menu click the Properties option. A dialogue box appears with a field called Connection. The Connection field indicates that SSL encryption is enabled. Note: On some occasions the Connection field will say "Not encrypted." This is because the page is being loaded from cache. If you reload the page the connection field will indicate that encryption has been turned on. Netscape: Place the cursor in the Secured Access Login area of the site and right click your mouse. A menu appears. In the menu click the View Info option. A dialogue box appears that indicates that SSL encryption is enabled. You can use these methods to check whether encryption is enabled on other parts of the site as well.

   
Q. Who can use Highlander Pipeline?
A. Any member of the NJIT community that has a valid UCID and UCID Password can use Highlander Pipeline.
   
Q. I am unable to login Highlander Pipeline with my UCID. What should I do?
A. First double check that you are using the correct UCID. Please click here and search for your last name. Click on your entry in the "Name" column. Your UCID will appear in the field "UCID:"

If you are not in the Campus Directory you need to apply for a UCID by clicking here.

If you are unable to create a UCID using the Computing Services Online Application form please contact the Computing Helpdesk at (973) 596-2900.

   
Q. How do I extend my timeout length so I don't timeout so fast?
A. Log into Highlander Pipeline.  From any page, click the "Options" button at the top left of the page (next to the "Logout" button).  On the left of the page is navigation titled "User Options Menu."  Click "Timeout" under that navigation and you will be presented with the Timeout options page.  Use the drop-down menu to adjust your preferred timeout length and click the OK button.
   
Q. Is Campus Pipeline available using a Netscape browser?
A. Campus Pipeline is not yet certifed for Netscape version 7.0 or higher. Currently, only Netscape browser versions 4.79 and 6.2 are supported.
   
Q. When logged in to the Highlander Pipeline system, I'm sometime receiving "Page Not Found" errors. Hitting reload usually brings up the correct page. What is causing this?
A. This problem occurs when using Microsoft's Internet Explorer on a Windows client machine. Microsoft has documented a problem with their schannel.dll file where it occasionally selects the wrong hash algorithm, resulting in the Page Not Found error. Microsoft has a knowledge base article detailing the problem and fixes for this: clicking here to access the article. There have also been problems identified with Internet Explorer when accessing a web server that uses SSLv3 that sometimes causes the "Page Not Found" error. There have been no noted reports of such problems with Netscape browsers. However, Highlander Pipeline does provide the option in the email center of whether to use SSL. If the email center is using SSL, there is a likelihood that more users will experience the "Page Not Found" errors; turning SSL off for the email center will reduce this likelihood at the expense of encrypted email sessions.
   
Q. We have been receiving a large number of problem reports recently. Examples include occasional login problems where some users receive a message stating "incorrect username/password" was entered or their session gets immediately terminated with an "Intrusion Detected" message. We have checked these accounts and no problems are apparent, and the user verifies they entered the correct information. Another attempt at login is successful, with no changes having been made. What is happening?
A. A recent cumulative security update for Internet Explorer released by Microsoft (832894, released in February 2004) introduced a number of problems when attempting to access Highlander Campus Pipeline (my.njit.edu). Fortunately, Microsoft released another update that corrects the problems.

The problems when accessing Campus Pipeline attributed to this update include:

  • After building attributes for a Personal Announcement all fields are blanked out.
  • Users receive the error "Please check to make sure that you have specified recipients and any of the 'TO:', 'CC:', 'BCC:' fields, that they are valid and if there is more than one, that the names are separated by commas" when trying to send email. Upon returning to the compose screen, all fields are blanked out.
  • Clicking spell check blanks out all fields in compose window.
  • Occasional login failures. Users entering the correct username and password are get the error saying "incorrect username/password".
  • Admin tries to change password in admin UI and gets an error saying "CANNOT PERFORM REQUEST: Reason: Correct login ID required. Spaces and #,+"\<>;.@ characters cannot be used - please reenter. Click Here to add user New User".
  • User tries to change password by clicking on "My Account Link" but when they click save all fields are blanked out and the password is not saved.

Solution:

The solution for the problems identified here is to install a more recent Microsoft update for Internet Explorer. Information about this fix can be found on Microsoft's support site (Click here to go directly to the Microsoft Knowledge Base article, which includes links for the downloads or Click Here to begin download).
   
Q. When I receiving a "session for your login has expired" message after I clicking Student and/or Faculty Services, how can I correct this problem?
A.
  1. On the web browser (i.e.., IE) click on Tools menu
  2. Select Internet Options
  3. In the middle section (Temporary internet files) select settings button
  4. Click on middle button = view files
  5. In new window of temporary internet files click on Edit menu and then select all.
  6. Click on the delete button of your keyboard.
  7. When IE stops after having deleted all the files close the web browser.
  8. Reopen web browser and try to log into CP and then go to student services.
   
Q. How do I register / add / drop classes using Highlander Pipeline?
A. Instructions for doing so can be found here.
   
Q. How do I check my grades using Highlander Pipeline?
A. Instructions for doing so can be found here.

If you are still unable to find an answer to your question or require technical support,
please contact the Computing Helpdesk.

 

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