Employees

Accel-Team.com (2004). Employee motivation in the workplace. Advancing Employee Productivity, July 20, 2004

Friedman, N. (2004). International Customer Service Week Telephone Doctor Monthly Communications, October 2004

Friedman, N. (2004). Smile..it may be the boss calling Telephone Doctor Monthly         Communications, August 2004

Friedman, N. (2004). What's your tone of voice like? Telephone Doctor Monthly         Communications, July 2004  

Leah Carlson Employers Continue to invest in fitness Reproduced with permission from BenefitNews.com. 

Liz Davidson How much should your save for retirement? Reproduced with permission from BenefitNews.com 

Management

Heathfield, Susan (2004). The new pioneers. About, Inc.,  

Mike Smith Feedback should not be criticism Reprinted/Posted with permission from Mike Smith, On the Web at http://www.mikesmith-hr.com

Mike Smith How to Review Appraisals Written By Others Reprinted/Posted with permission from Mike Smith, On the Web at http://www.mikesmith-hr.com

Mike Smith The Performance Appraisal Discussion Is Not An Interview Reprinted/Posted with permission from Mike Smith, On the Web at http://www.mikesmith-hr.com 

Turner, F. (2004). Employee suggestions: empowering the knowledge worker. UoP Doctoral Newswire, Summer 2004

Recruitment

Timothy Aeppel(2005).  Universities Play Tug-of-War for Top Academic Economists The Wall Street Journal Online, March 1, 2005  

Lou Adler The Dufus Factor and How It Screws Up Recruiting Reprinted/Posted with permission from Mike Smith, On the Web at http://www.mikesmith-hr.com  

Zidle, M. (2001). Hiring winners: selecting the right person. 2thePoint Newsletter