Status Definitions

Maintenance Request Status Information

The following are the possible maintenance request system "status" indications that you may receive via email notice:
 

Usual maintenance progression:

  • New Request            
    We have received your request.
     
  • Work In Progress      
    We have assigned your request and are working on it.
     
  • Complete                  
    The work is done.
     
  • Closed                      
    The work is done and we have finished documenting things on our end.


Maintenance is taking longer than usual:

  • Parts on Order          
    There are parts on order and this work cannot be finished until they are received.
     
  • On Hold                  
    There are other reasons why this work is not being finished at this time.
     
  • Deferred                  
    This work will be scheduled to begin at a later date (perhaps during a break).
     
  • Open Extended        
    This work is in progress (open) and will take an extended period of time to complete.


Maintenance has not begun:

  • Waiting More Info    
    We need more information from you.  You should receive a call or email on this.
     
  • Waiting Funding      
    We cannot perform the work until it is funded either by us or by you...
     
  • Pending                  
    This work is pending for other reasons.  Work will not begin.


Maintenance WILL NOT be performed:

  • Declined                  
    We will not perform this work.  Please contact us if you need to discuss.
     
  • Duplicate Request  
    Someone else already requested this work.
     
  • Forwarded              
    This is not something we do and needs to be forwarded to other departments.
     
  • Void                        
    This request has been deleted from our system.