Studying E-Commerce: Making Cyberspace a Better Place
Another study examined how feedback from previous buyers affected commerce at a consumer-to-consumer Internet auction site, finding that a consumer feedback system is emerging as a new trust-building mechanism in the Internet auction market. Im's results also demonstrated that potential buyers are more sensitive to negative feedback when they are considering inherently risky purchases of used or refurbished products. He also studied how customer complaints are handled by online businesses and how this affects the customer's evaluation of the company.
NJIT is a public, scientific and technological research university
enrolling more than 8,800 students. The university offers bachelor's, master's and
doctoral degrees to students in 80 degree programs throughout its six colleges:
Newark College of Engineering, New Jersey School of Architecture, College of Science
and Liberal Arts, School of Management, Albert Dorman Honors College and College of
Computing Sciences. The division of continuing professional education offers adults
eLearning, off campus degrees and short courses. Expertise and research initiatives
include architecture and building science, applied mathematics, biomedical engineering,
environmental engineering and science, information technology, manufacturing, materials,
microelectronics, multimedia, telecommunications, transportation and solar astrophysics.
Yahoo! Internet Life magazine cites NJIT as a "perennially most wired" university.